CK Stores Pty Limited ACN 159 935 958 trading as www.mytoners.com.au understands the importance of protecting the privacy of our customers and other persons who provide personal information to us and our policy for dealing with personal information is set out in this privacy policy document ("the Privacy Policy").
The Privacy Policy is made in accordance with the Privacy Act, 1988 (Cth) as amended ("the Privacy Act") and the Australian Privacy Principles.
Some information we may collect from customers, contractors and other persons is "personal information" under the Privacy Act. Generally this includes any information which can be used to personally identify you, such as
Other information we may collect is not personal information because it does not identify you personally. This information may be retained with your personal information, such as
We do not collect or hold sensitive information about you. Sensitive information includes information about your health, your race, ethnic origin and religious beliefs.
If we receive personal information about you which we have not requested we may de-identify or destroy it if we determine that this unsolicited information is not reasonably necessary for or related to our business activities. We will do this to protect you privacy but without the need to notify you.
We usually collect personal information from you directly but sometimes personal information may be provided about you by other persons.
Personal information may be collected in the following ways
Our website is limited to browsing: you are not identified and no personal information is collected or stored about you. Our web server only collects anonymous information regarding the number of visitors to the site, the number of pages viewed and the pages most frequently viewed.
We may hold the personal information we collect about you in either electronic or hard copy (for example paper) form.
Hard copy information is retained in our files which are maintained in a secure environment onsite at our head office. Electronic information is stored on our computer systems, which are held on secure servers in controlled facilities.
We endeavour to take reasonable measures to ensure your personal information under our control is protected from misuse, loss, unauthorised access, modification or disclosure.
We collect your personal information for purposes including (but not limited to the following purposes) ("the Purposes").
We may disclose your personal information but only to the extent reasonably required in relation to any of the Purposes including (but not limited to the following persons)
As part of our business activities and to promote our brands and the goods and associated services we supply, we may use your personal information to provide you with direct marketing material.
If you have indicated a preference for a method of communication, we will endeavour to comply with this.
You can opt out of receiving such marketing material at any time by notifying us or using any provided opt out links.
We do not provide your personal information to other parties for direct marketing purposes.
You are generally entitled to access your personal information held by us. However, if your request is unlawful or may interfere with the privacy of another person we may reasonably refuse your request
If you wish to access your personal information please contact our Privacy Manager by using the contact details provided below.
We will provide you with access within a reasonable period. If it is practical, we will provide your personal information via your preferred method. We will not charge you a fee for this.
If we refuse access we will provide you with a notice explaining the grounds of such decision and provide you with details about how to make a complaint about this refusal.
If you believe that any personal information about you held by us is incorrect, you have a right to request us to correct that information. Please contact our Privacy Manager to make this request. We will deal with your request within a reasonable period.
If we do not agree with your correction request, we will provide you with a notice explaining the grounds of our decision and provide you with details about how to make a complaint about this.
If you believe your privacy has been breached, please contact our Privacy Manager setting out the circumstances and reasons for your complaint.
We will respond to your complaint within a reasonable time having regard to the nature of it and all the circumstances.
If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).
We may disclose your personal information to third parties and service providers overseas. However, if we do so, it will be done on the basis that the information will be used only for the Purposes set out in the Privacy Policy.
As far as is possible, we will take reasonable action to ensure that an overseas recipient complies with the Australian privacy laws relating to your personal information.
If you have any questions or concerns about CK Stores Pty Limited Privacy Policy or any concerns or complaints regarding how we handle your personal information please contact our
The Privacy Manager
CK Stores Pty Limited
52 Muccillo Street, Quakers Hill, NSW, 2763
Australia
Phone +612 02 8006 5425
Email: Click to Send E-Mail
This is our privacy policy as at April 2014 but it may be amended in the future. Any amendments will be published on our website and will also be available on request to our Privacy Manager.
Our Standard fixed courier delivery charges are for deliveries that are defined as "Warehouse to you" despatches, we may use a combination of overnight air freight and/or local courier companies to provide a delivery to you, our standard charges are for any quantity and to any destination within Australia, with the exception of N.T. (See below).
We do not provide standard fixed courier delivery rates for orders being despatched to the Northern Territory, please contact our sales team for advice and quotes on NT delivery rates.
| Image supplies: | Next day delivery, any quantity, anywhere | $16.50 (Inc GST) |
| Spare Parts: | Next day delivery, any quantity, anywhere | $16.50 (Inc GST) |
| Scanners: | Next day delivery, any quantity, anywhere | $22.00 (Inc GST) |
| Printers: | Fixed national delivery charge | $27.50 (Inc GST) includes up to 40Kg |
* Freight Rate request for larger devices | ||
Next Business Day delivery* is the benefit defined when an order is placed, processed and acknowledged as in-stock on our web-site Monday to Friday between 9.0am and 2.0pm (AEST) – excludes Public holidays.
*Conditions relating to "Next Day Delivery"
Whilst we make every attempt to achieve next day delivery (our success rate is + 95%). There are factors that affect our next day delivery policy. If our closest warehouse to your delivery address does not have the required stock, we are obliged to ship your order from the nearest interstate warehouse with stock. When this occurs we often ship by air, however some items are too large for our standard airbag and in this case we have to ship by road resulting in an extended delivery timeline. If you require your order Urgently we recommend you contact us immediately for an alternative solution.
We offer a 4-6 hour same day express delivery service to all Metro post codes within Sydney, Melbourne, Brisbane, Adelaide and Perth.
Express Delivery within 4-6hrs: (subject to VIP couriers) TBA
Our same day express delivery service can only be provided if your order is placed and paid for prior to 12 noon AEST Monday to Friday (Excluding public holidays) if you intend to use our same day service you must place your order as a "Phone Sale" or "Bank transfer Sale" at payment option at checkout.
Courier deliveries happen 9am-5pm Monday to Friday, if nobody is available to sign for the delivery you can give your authority to leave the parcel without a signature (ATL).
Please fill out the "special delivery instructions" in the notes field at the bottom of the checkout page (Max 50 characters). The courier will leave your parcel on the premises wherever he is instructed.
(ATL) Authorisations will absolve www.mytoners.com.au of any responsibility for stolen or lost deliveries.
Your valuable purchase is picked and packed by our professional warehouse staff, all your products are packed well and efficiently, packaging has been designed to withstand the rigours of state or interstate transit, in the unlikely event that you receive your order and it has obvious signs of damage or has actually been damaged in transit please contact us immediately.
It would be helpful if you could take an image of the package or product and send that image to us along with a description of the damages sustained, it will help resolve a claim on your behalf and have the item/s replaced under our transit insurance policy with the delivery contractor.
Courier delivery services happen between 9.00am and 5.00pm Monday to Friday, unless an (ATL) is provided, our deliveries must be signed for as a matter of company policy, this ensures that a "proof of delivery" (POD) can be electronically filed and subsequent enquires about your order can be provided.
Please ensure that the delivery information you provide at checkout is correct, if we are not provided with accurate delivery details we will not be able to fulfil your order.
Orders you place on-line are sent direct from our website to the warehouse for processing, once your order has been despatched a parcel consignment note is generated and tracking information is sent to the registered email address on file.
The majority of our orders (for in stock products) are usually delivered the next business day, please note that some remote post code destinations in Australia may take longer.
If you are not available to sign for your order when the courier calls, and have not issued us with a (ATL) the courier will leave a "Fail to Deliver" card, either in your letter box or at your premises door, please call the number indicated on the card within 48 hours to arrange a re-delivery or a pick up from the courier company depot.
Please check your mail box, junk mail that you remove and throw away could include missed courier delivery information.
If your order is returned to our warehouse "Failed to Deliver" because a signatory unavailable, incorrect address details or refused delivery, you may be required to pay a re-delivery fee.
Please remember to print out your invoice or take note of your invoice number for your tracking and reference purposes, you will require this information to make any future enquiries concerning your order.
In the unlikely event your order is not received within 4-5 business days, please email our sales office sales@mytoners.com.au by quoting your invoice/order number, we will respond immediately and let you know the current status and location of your order.
Warranty (12 Months) from the date of delivery.
All Warranty claims must be made within 12 months of the purchase date, given the nature of the products we sell there will be no exceptions to this condition, please note that faulty products will be replaced where applicable and cannot be returned for credit
Some Vendors will require you to contact their support centre directly, see List
End users must contact Fuji Xerox Customer Service Centre on 1800 811 177 and follow the voice prompts to the Technical Support department. The customer can discuss their issue with the Technical Support Team. If Fuji Xerox deems the customers claim to be substantiated then the customer will be directed to forward the faulty item to their nearest Fuji Xerox representative for assessment. If the item is faulty, Fuji Xerox will issue replacement stock. Alternatively they can be emailed at support.aus@fujixerox.com
For all warranty issues in relation to Lexmark Inkjet and Laser supplies, the end-user should contact Lexmark Technical Support on 1300 362 192, option 3 to confirm the product is faulty. If the fault is confirmed the end user will be given a Job Number and referred by Technical Support to point of purchase for replacement.
End users must contact the OKI Customer Service Satisfaction Centre on 1800 807 472 and follow the voice prompts to the Technical Support department. There the customer can discuss their issue with the Technical Support Team. If OKI deems the customers claim to be substantiated then the customer will be directed to forward the faulty item to their nearest OKI representative for assessment. If the item is faulty, OKI will issue replacement stock.
Warranty Claims are subject to the following terms & conditions:
To apply for a warranty claim please use the RA link at the top of this page, fill out the form and submit for approval, please allow 5 working days for claims to be processed.
Once a claim has been approved by the manufacturer or supplier your RA Number and return delivery address details will be emailed to you with delivery instructions, please retain a copy of the courier/postage tracking of the item returned, this will ensure that Warehouse staff can track and locate your item.
It is the purchaser’s responsibility to return the faulty product to the Warehouse address as specified within the RA documentation, we will supply a replacement cartridge free of charge once the return has been received and approved.
If you require an urgent replacement prior to resolving your warranty claim, please place an additional order on our site, also note your original RA number in the special instructions text box at checkout, when the warranty claim item is received and processed your credit card/bank account will be refunded with the original product purchase value
Please action your Return Authorisation immediately as received as they are valid for 30 days only
"Surplus Products must be returned within 90 days of Purchase"
Incorrectly ordered or unwanted purchases can be returned for credit providing it is requested within 90 days of the purchase date.
To apply for a product return or refund please apply for an RA number (Return Authorisation) by clicking on the RA tab at the top of this page, fill out the online form and submit for approval, claims received will be processed within 2 business days.
Once returned item/s have been inspected and accepted for resale by the Warehouse, the appropriate credit value will be issued to the same credit card or bank account used for the original Invoice purchase.
Return Authorisation Claims are valid for 30 days only, Please action immediately.
Manufacturer’s warranty claims are subject to specific terms and conditions of the various vendors, follow their instructions (see below)
Brother has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Brother technical support line on 02 8875 6000 or www.brother.com.au/products/support. If the technical support department is unable to resolve the issue and it’s within the DOA period, they will issue an “incident number” for the product. The product will then need to be returned to Brother along with the incident number for inspection of the goods and approval. If determined by Brother to be DOA the goods are replaced by the reseller, or credited if that is what the end user wishes.
Canon has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Canon technical support line on13 13 83 If the goods are determined to be DOA they can be either replaced or credited via the reseller. The reseller then lodges an RA request to organise for the collection of goods from the end user.
Any product that exceeds the 14 day DOA Report Period must be repaired by a Canon Authorized Service Agent or Canon directly, contact Canon Customer Care on 13 13 83 or visit Canon's web-site www.canon.com.au for details of the nearest service centre and appropriate action
Epson has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Epson technical support line on 1300 361 054
The end user has to call Epson Technical Support on 1300 361 054. Epson will provide an incident number if they deemed the product to be faulty.
End user to return the printer to the Reseller Warehouse along with the incident number and end user proof of purchase. All components need to be returned in the original packaging. Any missing components will be charged at retail cost.
When the machine has been collected and checked by Epson, if proven to be Faulty beyond repair Epson will issue the Reseller a credit note for the product. When the credit has been received, the reseller will credit the customer the original invoice value.
If the customer requires a replacement machine it will need to be reordered Call 02 8007 6070 for further information relating to reordering a new Printer.
Kyocera has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Kyocera technical support line on Tel13 59 62
The goods are replaced directly via Kyocera.
When DOA product is declared by a Customer Service Personnel for an entry level product, the product may be exchanged with the end user directly instead of the end user returning the product through the reseller where they purchased the product.
For all DOA related issues, Customers are advised to contact Customer Service on Tel13 59 62
Customer Service should try to resolve DOA issues satisfactorily with the Customer as follows: Over the phone If possible to verify and confirm if it is a DOA and organise for the return of the Customer product.
HP Australia require that the purchaser contact them directly on Tel 1300 721 147 as the first contact you make in connection to Hardware fault for approval. HP will send you a letter advising you of the authority to return. You will need the serial number and model of your printer before phoning.
Technical Support for End-user - Email: aus-support@oki.com or Tel 1300 200 654
OKI has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. If OKI deems the customers claim to be substantiated then the customer will be directed to forward the faulty item to their nearest OKI representative for assessment. If the item is faulty, OKI will issue replacement stock directly.
Samsung has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Samsung technical support line on Tel 1300 362 603.
Please Note: MyToners will not accept any Samsung Hardware Return Requests without a "Samsung Store Credit Authority Number"
The reseller is to contact the supplier returns department and we will issue you an RA for the suspected faulty product.
The product will then need to be returned to the reseller warehouse in full along with the original packaging and RA
Sharp will collect the goods from the supplier warehouse and have a technician check the product.
If the goods are found to be faulty, Sharp will issue a credit. we will in turn credit the original invoice that the faulty machine was supplied on. If the product is not faulty, it will be returned to us and we will then return to you.
If a customer requires a replacement machine it will need to be re-ordered.
www.mytoners.com.au offers a huge range of laser and ink consumables, hardware and spare parts, latest laser printers for sale, colour multi-function laser and ink devices for sale, wide-format printers and supplies, fax machines, state of the art scanners and your delivery is usually next business day
We accept Government Department purchase orders as instruments of purchase on this website.
The purchase order must have a clear and approved purchase order number, a clear indication of the electronic address for accounts payable department and clear legible signature and name of the authorising officer of that department or organisation, all invoices are rendered electronically and must be settled within 30 days from the invoice date, we do not issue Monthly statements.
Please e-mail sales@mytoners.com.au to arrange a user name and password for your 30 day "purchase order" account
Select "Credit Card" our web-site provides a secure on-line encrypted Westpac HTTPS payment gateway, we accept Visa, MasterCard and American express, no hidden fees or credit card surcharges on transactions made on this website.
Select "Paypal" to use your PayPal account for payment. We will only ship to the address in your PayPal account. Update your account if you have changed your shipping address. If the address differs we may cancel your order. There are no additional PayPal fees added to your invoice. By using this payment method, you agree to PayPal’s User Agreement.
Select "Bank Transfer" (EFT) payment method in the "Payment type" page when choosing your preferred payment method, please note that we cannot despatch your order until funds have cleared into our account, there are no hidden fees or charges when paying by EFT electronic funds transfer.
We accept proof of remittance receipts known as a (POP), if you email this remittance receipt to sales@mytoners.com.au quoting our order reference number, we can release your order without waiting for bank cleared funds, Acceptable (POP) advice images or files must be Bank generated.
Select "Phone Sale" method from the "Payment type" page when choosing your preferred method of paying for your order, a member of our team will contact and help you process a credit card payment manually, a secure option of paying by credit card by using our manual EFTPOS credit card terminal in our office.
| BSB: | 032 032 |
| Account No: | 336 592 |
| Swift Code: | WPACAU2S |
| Fax Advice: | 02 9669 3221 |
Any non account holder Payments (Cash Sales) made on this website must be transacted using one of our (3) payment options, payment transactions must have cleared funds (unless otherwise agreed) prior to the processing and despatch of your order.
All completed orders will receive an e-mail tax invoice link when your order is accepted, your tax invoice will be sent to the e-mail address provided in your order, if you do not receive a payment notification or the link does not activate please contact sales@mytoners.com.au for immediate assistance.
If you have paid for your order and receive a "Back Order" notification from our system and you cannot wait for your back order delivery, please email us immediately so that your order options can be discussed and/or refunded.
If you do choose the Bank transfer option, please ensure your order ID reference is part of your EFT bank transaction information.
CK Stores (Australia) Pty Limited reserve the right to verify suspicious credit card transactions occurring on this site, Bank verification may be required, The cardholder may be contacted to acknowledge the purchase and to further verify the use of the card before goods will be shipped, we apologise in advance, we are attempting to protect your Credit card details being compromised.
Please e-mail your deposit receipt in order to process the order immediately and include your order reference, only genuine bank remittance images/receipts are accepted.
We value your compliments, comments and complaints with equal enthusiasm.